2nd Annual

Future Rail India Summit

7 – 8 DECEMBER 2017, HOTEL SHERATON NEW DELHI

2nd Annual

Future Rail India Summit

7 – 8 DECEMBER 2017, HOTEL SHERATON NEW DELHI

Dr. Mark van Hagen
Principle Consultant Customer Experience
Netherlands Railways (NS)

Mark van Hagen (1961, Master in Economic Geography) has been heavily involved in public transport for almost 30 years. Mark started his career at Schiphol Airport Amsterdam, the Netherlands. Since 1997 Mark has worked for NS (the principal Railway Operator in the Netherlands) as a principal consultant customer experience. He is responsible for (innovative) studies on customer demands, chain management and station development. Working as a thought leader analyzing customer data and advising the top management of NS is also his responsibility. He received a distinction from the University of Twente, the Netherlands, for his dissertation on “Waiting experience at train stations”, completed in April 2011. Mark has published over one hundred (inter)national (scientific) articles with a customer centric view of the experience of (public) transport modes.

FOR SPONSORSHIP OPPORTUNITIES

Mr. Jagadish Kumar
Sales Director
Mob : +91 9880442379

FOR SPEAKING

Mr. Phanikar
Assistant Conference Producer
Mob : +91 9916731397

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